B2B Client Operations & Service Delivery Leader

Jeredy Wee

Driving operational excellence, customer retention, and strategic account success through leadership, service delivery, and scalable operational execution.

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About

Executive Summary

Experienced B2B operations and service delivery professional with a strong background in client operations, account management, leadership development, and operational optimization.

Passionate about building high-performing teams, strengthening customer relationships, and delivering measurable operational improvements that support sustainable business growth.

Client Operations

Operational Excellence

Service Delivery

Team Leadership

Strategic Account Management

Customer Retention

Milestones

Career Highlights

Project Management

Managed end to end projects across the entire pre and post sales lifecycle, overseeing key accounts for prominent multinational companies within the oil and gas industry.

Building Bridges

Successfully united cross functional teams from across the company to foster seamless and effective collaboration.

Regional Knowledge

Collaborated with cross functional teams across Asia to design and implement efficient workflows and systems for the customer service department.

Total Compliance

Successfully led a telemarketing team that executed nearly one million outbound calls whilst maintaining strict compliance and achieving zero PDPA violations.

Trust Earned

Within my first year of full-time work, I earned a promotion from general advisor to VOC supervisor, gaining valuable experience in team leadership and escalation management.

Career

Professional Journey

My professional journey has been shaped by a commitment to operational excellence, client relationship management, and leadership development.

Throughout my career, I have focused on improving operational efficiency, building strong client partnerships, and developing collaborative teams capable of delivering sustainable business outcomes.

I believe that long-term business success is driven by accountability, adaptability, and a people-first leadership approach grounded in trust, consistency, and continuous improvement.

Leadership Philosophy

Core Principles

People First

Empowering teams through trust, collaboration, and continuous development.

Client-Centric Leadership

Building sustainable client relationships through consistency, reliability, and operational excellence.

Operational Discipline

Driving scalable operational improvements while maintaining service quality and accountability.