by JW | Oct 4, 2025 | Customer Service
If you have ever worked in customer service or even spoken with an outstanding representative, you know this role holds quiet power. It may not be glamorous, and it rarely appears in quarterly earnings reports. Still, it serves as the emotional and operational core of...
by JW | Sep 27, 2025 | Customer Service
Over the past decade, I have worked in customer service. I have always wanted to share some of what I’ve learned. Recently, I came across common customer service questions in a search engine’s drop-down suggestions. They struck me as genuinely interesting, so I...
